Every Agent Aligned. Every Action Accountable
In subscriber-driven ecosystems DTH, CATV, IPTV, OTT, ISP, FMCG distribution, and large dealer networks agents are the operational backbone. They onboard subscribers, collect payments, resolve issues, support field operations, and represent your brand on the ground. As agent networks grow, organizations face challenges such as poor visibility, inconsistent performance, misuse of authority, delayed reporting, and accountability gaps. The AI-Integrated Agent Management System by In Centre Solutions is designed as a central intelligence and control layer for managing agents across roles, regions, and responsibilities. It does not just register agents it understands who they are, what they do, where they operate, and how effectively they perform. By embedding agent intelligence directly into the Subscriber Management System, every agent action becomes context-aware, rule-governed, and fully traceable.
Every Agent Aligned. Every Action Accountable.
An AI-powered agent management system that brings structure, visibility, and intelligence to how agents operate across subscriber and dealer networks ensuring disciplined execution, real-time oversight, and measurable performance at every level.
AI-Driven Agent Intelligence Engine
Learns agent behavior, productivity, and risk patterns
Identifies high performers and weak links
Predicts delays, misuse, or performance drops
Agent Onboarding & Identity Management
Structured agent registration and verification
Role, territory, and service assignment
Secure access provisioning
Role & Permission Governance
Fine-grained control over agent capabilities
Prevents unauthorized actions
Supports temporary or conditional permissions
Territory & Subscriber Mapping
Agent-wise subscriber allocation
Territory-based responsibility enforcement
Prevents overlap and conflict
Live Agent Activity & Location Tracking
Real-time visibility into agent movement and status
Activity verification and visit authenticity
Optional geo-validation
Task & Assignment Management
Daily tasks, visits, follow-ups, and responsibilities
Priority-based task allocation
Completion tracking
Agent Performance & Productivity Analytics
Tasks completed, collections achieved, issues resolved
Time utilization and efficiency metrics
AI-powered performance insights
Collection, Recharge & Support Integration
Agent actions linked with collections, recharges, or support
Eliminates untracked or mismatched activity
End-to-end accountability
Incentive & Commission Intelligence
Rule-based incentives and commission logic
Performance-linked rewards
Transparent earnings visibility
Compliance & Policy Enforcement
Enforced operational rules and SOPs
Auto-detection of policy violations
Escalation workflows
Notification & Alert Engine
Missed tasks, delays, and abnormal behavior alerts
Supervisor and management visibility
Real-time operational awareness
Audit & Agent Traceability Ledger
Complete log of every agent action
Who did what, when, where, and why
Audit-ready records
Why choose our Agent Management System.
Most agent systems track presence. Our system governs behavior. By embedding AI-powered agent intelligence into the Subscriber Management System, agents operate within a structured, monitored, and outcome-driven environment—not guesswork or manual supervision. Agents stop being an operational risk and become a controlled growth force.
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