AI-Integrated Workforce & HR Management for Subscriber Operations

Human resource management in subscriber-driven industries is not about attendance alone it is about accountability, reach, trust, and real-world execution. In Centre Solutions’ AI-Integrated HR Management System is purpose-built for operators managing distributed teams across cities, zones, villages, rooftops, streets, and subscriber homes. Unlike conventional HR platforms designed for office environments, this system is engineered for field-heavy operations collection agents, technicians, installers, supervisors, LCO staff, and regional managers where productivity is measured by ground truth, not desk time. The platform connects workforce identity, location intelligence, task execution, collections, service delivery, and performance into a single operational fabric, giving operators full visibility into who is working, where they are, what they are doing, and how effectively they are contributing to revenue and service quality.

HR Managment

Human Operations, Engineered for Always-On Networks

In Centre Solutions’ AI-Integrated HR Management for Broadcast & Subscriber Networks is purpose-built for organizations that never stop operating. Unlike conventional HR systems designed for offices and shifts, this platform is engineered for field-heavy, service-driven, multi-role environments where technicians, collection agents, LCO teams, call centers, and network staff work across locations, time zones, and service windows.

Role-Mapped Workforce Structure

Design workforce hierarchies aligned to real operator models:

Field agents

Technicians

Collection executives

LCO staff

Area supervisors

Regional heads

Each role carries defined permissions, responsibilities, and KPIs.

Location-Aware Attendance & Presence

Attendance is validated by geo-location, movement, and task context, not manual punch-ins.

The system knows:

When work actually started

Where it was performed

How long it lasted

AI-Driven Productivity Intelligence

The system learns productivity patterns over time and identifies:

Underperforming routes

Overloaded agents

Idle resources

High-impact performers

AI recommendations help rebalance teams automatically.

Revenue-Linked Performance Tracking

Every employee’s contribution is tied to:

Collections

Activations

Renewals

Complaints resolved

Downtime prevented

This creates transparent, measurable accountability.

Field Behavior & Trust Scoring

AI builds a trust score based on:

Visit authenticity

Route deviation

Collection mismatches

Complaint recurrence

Time manipulation patterns

Helping operators prevent leakage and fraud without micromanagement.

Incentives, Penalties & Motivation Engine

Automated incentive rules linked to:

Collection targets

Resolution speed

First-time fix rate

Territory performance

Rewards and penalties are calculated objectively—no bias, no disputes.

Compliance & Audit-Ready Workforce Logs

Every action is logged with:

Time

Device

Location

Role

Supervisor trail

This ensures regulatory readiness and internal governance.

Mobile-First HR Experience

Employees and agents interact with the system through secure mobile apps:

Task assignments

Attendance validation

Performance visibility

Incentive tracking

Even in low-connectivity regions.

“Because Your Workforce Is as Distributed as Your Subscribers.”

In Centre Solutions HR Software is engineered for businesses where people don’t sit in offices—they operate on streets, rooftops, headend, and customer locations. With over a decade of experience in subscriber management ecosystems, we understand the human complexity behind telecom and media operations.

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Frequently Asked Questions

Unlike corporate HR systems, operator HR must manage field technicians, collection agents, LCO staff, rotating shifts, route-based work, and cash-handling roles. Our HRM is designed around on-ground operations, not office-only employees.
Yes. The platform manages technicians, collection agents, supervisors, and office staff under one system, while tracking roles, locations, tasks, and performance separately.
Yes. Attendance can be marked using GPS location, geo-fencing, and device binding, ensuring field staff are present at the assigned area, not just clocked in.
Yes. The system uniquely links HR records with billing, collections, complaints, and service tickets, allowing operators to measure employee performance based on real revenue and service impact, not just attendance.
AI monitors attendance irregularities, drop in collections, service delays, and route abandonment patterns to identify early attrition risk—allowing proactive intervention before staff churn impacts operations.
Yes. The platform supports non-payroll, partner, and LCO-employed staff, tracking their activity, attendance, collections, and service contribution without adding them to payroll.
Yes. It supports rotational shifts, night operations, split shifts, and emergency duty rosters, which are common in broadcast and network operations.
Productivity is measured using: Jobs completed Complaints resolved Downtime per ticket Repeat fault ratios Geo-verified visit completion This moves HR evaluation from time-based to outcome-based.
Yes. The system can auto-trigger: Warnings for missed routes Alerts for repeated late arrivals Escalations for unresolved tickets Restrictions for policy violations All actions are logged and auditable.
Yes. Attendance, collections, installations, renewals, and service closures automatically feed into: Salary calculation Agent commissions Technician incentives Penalty deductions This removes manual HR–finance dependency.
Yes. Supervisors can view live dashboards showing: Active field staff Current routes Collection progress Open service tickets Attendance status
The system supports temporary, seasonal, and contract staff, allowing quick onboarding, role assignment, and auto-deactivation after the engagement period.
Yes. It supports multi-location policies, region-wise holidays, local labor rules, and centralized HR governance across cities or countries.
Yes. HR is deeply integrated with agent and technician mobile apps, ensuring attendance, task completion, and performance data are captured automatically from the field.
By connecting people, payments, performance, and location, the HR system ensures: Higher accountability Lower revenue leakage Faster service delivery Reduced supervision overhead
This HRM is natively embedded inside the Subscriber Management System, ensuring HR decisions are based on subscriber impact, not isolated HR data.
Yes. Device binding, geo-attendance, activity validation, and AI pattern detection eliminate ghost employees and fake reporting.
AI helps identify: Workforce inefficiencies High-risk staff behavior Underperforming routes Overloaded technicians This allows predictive workforce planning, not reactive hiring.
Yes. It is built to manage hundreds to thousands of field staff, LCO teams, and agents without performance degradation.
DTH & CATV operators IPTV & OTT service providers Triple Play operators Local Cable Operators (LCOs) Large distributor networks