Designed for Network-Scale Renewals.
In subscriber-driven businesses such as DTH, CATV, IPTV, OTT, ISP, and multi-tier dealer networks, complaints are not just service issues they are signals of operational health. Traditional ticketing systems merely log complaints. The AI-Integrated Complaint Management System by In Centre Solutions understands complaints in context. By embedding complaint intelligence directly into the Subscriber Management System, every issue is automatically linked to the subscriber profile, dealer, service status, payment history, location, and past interactions. AI continuously prioritizes urgency, predicts escalation risks, and ensures that no complaint is lost, ignored, or unresolved. This transforms complaint handling from reactive firefighting into proactive service governance.
Service Gaps Don’t Stay Hidden Here
An AI-driven complaint management ecosystem designed to intelligently capture, classify, route, and resolve subscriber and dealer complaints ensuring faster resolutions, transparent accountability, and continuous service improvement across your entire network.
AI-Driven Complaint Intelligence Engine
Understands complaint intent, severity, and urgency
Auto-categorizes issues using behavior and history
Learns from resolution outcomes to improve accuracy
Multi-Channel Complaint Capture
Subscriber portal, dealer portal, mobile app, call center, email
Unified complaint inbox across all channels
Eliminates duplicate or missed tickets
Subscriber & Dealer Context Mapping
Auto-links complaints to subscriber account, dealer, and service type
Shows full history: recharges, payments, outages, past complaints
Enables informed resolution
Smart Ticket Classification & Routing
AI-based routing to the right team or dealer
Skill-based and location-based assignment
Reduces resolution delays
Priority & SLA Intelligence
Dynamic SLA assignment based on complaint type and customer value
Predicts SLA breach risks
Escalates before violations occur
Dealer & Field Team Complaint Module
Dealer-assigned and field-resolvable complaints
Visit scheduling and closure confirmation
Clear dealer accountability
Root Cause & Pattern Detection
Identifies recurring issues across regions or services
Detects systemic faults early
Prevents repeated complaints
Resolution Workflow Engine
Structured resolution steps per complaint category
Maker-checker and approval controls
Ensures standardised closure quality
Customer & Dealer Notifications
Real-time status updates
Closure confirmation and feedback requests
Improves transparency and trust
Escalation & Governance Layer
Multi-level escalation paths
Management visibility for critical complaints
Zero blind spots
Zero blind spots
Volume, type, region, dealer, and SLA analytics
Resolution time trends
Performance benchmarking
Feedback & Satisfaction Loop
Post-resolution feedback capture
AI-based satisfaction scoring
Continuous service improvement input
Why Choose our AI Integrated Complaint Management System
Most systems record complaints. Our system interprets dissatisfaction. By embedding AI-powered complaint intelligence into the Subscriber Management System, every issue is handled with context, urgency, and accountability not guesswork. Complaints stop being noise and start becoming service intelligence.
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