Ground-Level Revenue Intelligence
An AI-powered on-field support management system that intelligently coordinates technicians, dealers, and subscribers ensuring faster response, precise resolution, and complete accountability across every service interaction. In subscriber-driven businesses DTH, CATV, IPTV, OTT, ISP, and multi-tier dealer networks on-field support defines customer trust. Delayed visits, wrong technician assignment, poor visibility, and untracked resolutions lead to dissatisfaction and churn. The AI-Integrated On-Field Support Management System by In Centre Solutions is designed as a real-time service orchestration layer. It understands who needs support, what kind of issue exists, who is best suited to resolve it, and how fast it must be addressed. Unlike traditional field service tools that simply assign jobs, this system thinks ahead predicting delays, optimizing technician movement, and ensuring every visit is purposeful, documented, and outcome-driven.
Every Visit Informed. Every Outcome Measured.
A unified platform that governs field support with real-time tracking, SLA intelligence, and complete traceability.
AI-Driven Support Intelligence Engine
Interprets complaint severity, history, and urgency
Predicts escalation and repeat-issue risk
Continuously improves dispatch accuracy
Subscriber-Linked Support Ticketing
Every field ticket auto-mapped to subscriber profile
Full visibility of service history, payments, and past issues
Context-aware support execution
Dealer & Technician Assignment Module
Skill-based and territory-based job allocation
Dealer and franchise support handling
Prevents wrong or delayed assignments
Live Technician Tracking & Dispatch
Real-time GPS tracking of field staff
Smart dispatch based on proximity and workload
Reduced response times
Job Scheduling & Visit Management
Appointment booking with time slots
Auto-rescheduling on delays
Subscriber notification integration
On-Site Task Execution Module
Step-by-step job workflows
Mandatory checks, notes, and confirmations
Ensures resolution quality
Parts, Tools & Inventory Mapping
Job-wise spare and tool allocation
Prevents incomplete visits
Tracks material usage per job
SLA & Escalation Intelligence
Dynamic SLA assignment by issue type
Predictive breach alerts
Auto-escalation before SLA violation
Field Support Performance Analytics
Resolution time, repeat visits, first-time fix rate
Technician and dealer performance benchmarking
Continuous improvement insights
Customer & Dealer Notifications
Visit status updates
Technician arrival alerts
Closure confirmation and feedback
Fraud & Misuse Detection
Detects fake closures or skipped visits
Geo-validation and time validation
Protects service integrity
Audit & Support Traceability Ledger
Complete record of ticket creation to closure
Who handled, visited, resolved, and approved
Audit-ready at all times
Support That Arrives With Understanding.
An AI-powered on-field support system that connects subscribers, dealers, and technicians with full context ensuring every visit is timely, informed, and outcome-driven.
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